Support

Access and offline use

N1 learning features are currently free to use. Only N1 content is offered; new purchases are not available. The app supports iPhone and iPad running iOS/iPadOS 18 or later.

After a cold launch, connect to the internet for the full learning-access check. A successful check can permit offline use for up to 24 hours within that running session, subject to your current grant. Restarting requires another online check. The permanent 2010.07 written preview works without an account and includes no audio.

Original audio, protected images and content-package downloads require Sign in with Apple and a network connection. If access is unavailable, your saved learning records are not erased.

Sync or progress problems

Open Profile → Learning sync. If this is the first setup, choose to merge device and cloud records or use that account’s cloud records. Signing in alone does not silently merge the original device history. Each account has separate device records.

Check the selected account, network connection, last-sync time and pending count, then choose Sync now. Conflicting note versions are available under Saved versions. If a content or server recovery asks for reconciliation, keep the device records while it completes; do not delete the app to troubleshoot.

Before replacing records, use Profile → Learning record backup → Export learning records. Restore replaces the current record set after confirmation. The file contains personal records, not questions, answer keys or audio. Keep exported files private.

Audio or content problems

For audio, confirm the Apple account is signed in, check the network and device volume, and reopen the affected recording. Transcripts and original media are different resources; a written preview does not include playback.

For content updates, open Profile → Content updates, check the available version and follow the installation result shown in the app.

When reporting missing text, a table layout, an incorrect highlight or a listening mismatch, include the exam session, question/article identifier, content version and what you expected. Attach a screenshot only after removing personal notes and account details.

Account deletion and personal data

Use Profile → Account → Delete account and verify the same Apple identity again. This removes cloud learning records and sessions; device records remain. Signing out and deleting the server account are different actions.

For access, correction or deletion requests that you cannot complete in the app, email support. We may verify account control before acting. Authorized administrators may explicitly open synced records or notes to diagnose the request; these reads are audited. Do not send your entire record export unless it is specifically needed and you choose to share it.

Purchases and subscriptions

New purchases are not currently available. You do not need to buy a product to use the current free N1 features. No external payment is offered on this support page.

If Apple shows an existing transaction, use Profile → Purchases → Restore purchases with the same connected app account. Apple’s subscription settings manage or cancel any existing subscription. Deleting the app account does not cancel a subscription. Purchase restoration does not restore deleted learning records.

What to include in a support request

Email support@jlpt-odyssey.xmediafetchbot.win with the app version/build, device model and iOS version, content version if relevant, the steps that triggered the issue, and the exam/question identifier. An account ID may help for account-specific issues; never send your Apple password, verification code, private key or card details.

Support mail is handled by the project operator. We do not promise an automated response or a fixed response time. Please keep your local learning-record backup while a request is being investigated.

About the app

JLPT Odyssey is operated by WEICAN GUO and is independent of the JLPT organizers. Explanations and translations are study aids, not official score reports or a guarantee of examination results. If you find a content error, tell us the specific passage or question so it can be checked.